SUBSCRIBE TO OUR NEWSLETTER
Be the first to know about our upcoming sales!

    Home  /  Shipping & Returns

    SHIPPING

    Shipping Fees: Delivery fees and times vary for different products and are calculated based on the size and weight of your order and its destination. The delivery price for each order will be displayed during the checkout process, prior to payment and order confirmation and included in the total price of your order. Changes made to delivery address or delivery time after placing an order may incur additional charges, which we reserve the right to request to add to your original delivery charge. Delivery estimates calculated at checkout are based on delivery to the front door of a ground floor. Approval for requests to have items delivered past this point must be requested prior to an order being placed. This is a request and cannot be guaranteed. The request is based on courier availability and payment of this service.

    Delivery time: Each product listing includes the estimated dispatch time frame for that product. Typically, items listed on the website will be dispatched from our warehouse within 24 to 48 business hours. In some cases the estimated dispatch time frame will be longer, for example where items are made to order. From time to time the delivery of specific items will exceed our usual stated delivery window for reasons outside our control. We work hard to process all orders as quickly as possible and we will send you an email to let you know when your item has been dispatched by us or if we anticipate delays.

    Risk in the products passes to you on commencement of delivery. We do not accept liability for any loss, theft or damage to the products after delivery.

    Delivery methods & locations: We work with a number of delivery partners and courier companies in order to deliver nationwide; in some cases this may be handed to a third party to ensure remote areas can be accommodated. Your order will be delivered to the delivery address provided by you during the checkout process or as updated through our Customer Care team after your order is finalised.

    Delivery is to a ground floor; if the delivery is in a multi-story building the delivery company will not travel past the ground floor front door.

    For larger high value items, we may be able to offer alternate delivery service, however this is not available for all items and all areas. Our customer care team can confirm if this is available to your order and area, applicable fees and charges will apply for this service.

    We cannot deliver to PO boxes or Parcel Lockers because they’re usually too small to accept most of the items we sell. Most of our goods are delivered by courier or specialist furniture carrier directly to your door and require a signature upon delivery.

    Our delivery partner may leave a card at the address and you will need to pick up the delivery from an Australia Post outlet or contact the courier company to arrange for redelivery.

    We reserve the right to refuse delivery to specific locations for items we deem at high risk of loss or damage, and also areas that are inaccessible with standard courier and delivery services. In this case, you may choose to have an item delivered using your own couriers, in which case all insurance for loss or damage to the order caused by the delivery will be your responsibility.

    You agree to pay any shipping and handling charges presented to you at the time you make a purchase.

    We deliver most products Australia-wide. In some cases, we will only be able to deliver products in metropolitan areas. This information will be shown on the product listing. We are not able to accept orders for international delivery at this time.

    Delivery failure: It is important that you verify your information is correct before placing your order, especially your delivery address. If the address provided is incorrect and the package is returned, you will be billed for the additional shipping charges in order for your delivery to reach you. You agree to this by placing an order with us, we reserve the right to pass on applicable charges to you if you provide wrong address information. We also require a contact phone number, which may be used by the courier to arrange delivery. If we and our delivery partner have been unable to deliver your order due to your error or fault after 21 days or 2 attempts (whichever is sooner), we reserve the right to cancel your order. In these circumstances we will refund you the price of your order, less the delivery and handling fees incurred by us.

    RETURNS

    10 day returns
    We want you to love the products you buy from us. If you change your mind, you may return it to us within 10 days of the date you received it, no questions asked.

    You will be responsible for the actual shipping costs to facilitate a change of mind return, irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of your order. This includes the costs of shipping the item to you in the first place and the cost of shipping back to us.

    You must lodge a return request by contacting us with your name and order number and our customer care team will arrange the return for you.

    Items returned must be in ‘as-new’ condition and packaged securely in the original packaging. This means you have not used, assembled, damaged, washed or laundered any of the items.

    Non-returnable items excluded from all change of mind returns include:

    • Products described as “made to order”
    • bedding, pillows and pillow covers
    • All forms of clearance stock (e.g. warehouse, floor stock etc.)
    • Clearance items
    • Personalised items
    • Gift Cards
    • Orders for commercial or non-domestic use

    Damaged in transit
    Unfortunately items are occasionally damaged in transit.

    If an item arrives and the packaging or the item itself is clearly and significantly damaged, you should take photos or video showing the damage, refuse to accept the delivery and contact us immediately. We’ll share your feedback with our delivery partners and suppliers to ensure our service and the quality of packaging is improved.

    If you notice that an item is damaged after it has been delivered to you, please take photos or video clearly showing the damage and contact us as soon as possible, ideally within 3 business days of receiving your delivery.

    The type of remedy we offer will depend upon the circumstances. We will work collaboratively with you to find an outcome that you’re happy with. For example we may arrange to:

    • Suggest a self repair (with an offer of compensation to you)
    • Arrange a repair by a local tradesperson in your area (with an offer of compensation to you)
    • Offer a partial or full store credit voucher or refund
    • Replace the product (subject to availability)
    • Arrange for the product to be returned to us or our supplier

    If we require you to return the product to us, we will pay the cost of the return.

    Wrong item delivered
    Very occasionally we may accidentally ship the wrong item to you. If you have received an incorrect item, let us know as soon as you can, ideally within 3 business days of receiving your delivery. We will offer to send you the correct item and arrange for the pick up and return of the incorrectly shipped item at no cost to you.

    Faults and Warranty Claims
    Bazaaar warrants all goods to be free from defects in materials and workmanship, and of acceptable quality and durability for the purpose for which they are designed. Warranties and guarantees are provided in accordance with Australian Consumer Law.

    If an item arrives that is missing parts, is faulty, is defective or has been damaged during manufacturing, please take photos or video clearly illustrating the problem and contact us as soon as possible, ideally within 3 business days of receiving your delivery.

    The best solution to any product fault depends on the nature of the fault itself, and the outcome that works best for you. We will work collaboratively with you to find a solution that you’re happy with. For example we may arrange one or a combination of the following:

    • Send you any missing parts or components
    • Suggest a method self repair (with an offer of compensation to you)
    • Arrange a repair by a local tradesperson in your area (with an offer of compensation to you)
    • Replace the product (subject to availability)
    • Offer you an alternative product
    • Offer a partial or full store credit voucher or refund

    You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

    This Faults and Warranties policy does not cover:

    • Normal wear and tear
    • Damage arising from improper assembly or modification
    • Damage arising from abnormal use or abuse
    • Damage, wear and tear as a result of improper or lack of maintenance and/or care (e.g. fabric, leather or timber)
    • Damage to external or product packaging only
    • Damage occuring during your own handling and transportation of goods from a Click & Collect pick up location
    • Insignificant minor variations in dimensions, colour, grain or finish
    • Insignificant minor imperfections or superficial blemishes

      Exchange
      Unfortunately we do not offer exchanges. Simply return your items in accordance with our returns policy and place a new order.

    SUBSCRIBE TO NEWSLETTER

    Subscribe and be the first to know about our sales.

      d
      order your custom rug

      Get in touch to have your dream rug custom sourced.

      f

      Shop with style! Find your favorite
      item at the best price and discover great
      offers every single day.

      X